Notice of Cyber Event
Henrietta Johnson Medical Center (“HJMC”) is providing notice of a cyber event.
What Happened?
La Red Health Center (“La Red”) and HJMC share a common network hosted by a third-party provider, Delaware Health Net Inc. (“DHN”). DHN reported that around the beginning of April 2023, it experienced a cyber event that resulted in the unauthorized access to certain HJMC and La Red files. DHN reported the event to law enforcement and worked with forensic investigators to determine the nature and scope of the event. On or around May 22, 2023, DHN advised that HJMC patient data may have been impacted by the event and on June 30, 2023, provided access to the data. Additionally, in October 2023, La Red provided HJMC with notice that certain HJMC patients’ information, contained in La Red’s systems, was potentially impacted, by the same event. HJMC reviewed the information provided by DHN and La Red to determine the impact to HJMC patient data and that review was recently completed.
What Information was Involved?
The data potentially involved includes full name, date of birth, ethnicity, medical record number, diagnosis code, lab information, health insurance information, Social Security number, and appointment scheduling information, and varies by individual.
What We Are Doing?
The confidentiality, privacy, and security of patient information are among our highest priorities, and we take this event very seriously. As part of our ongoing commitment to the security of patient information, we are working to review our existing policies and procedures regarding our third-party vendors. Also, La Red mailed notices to potentially impacted HJMC patients for whom address information was available. Further, HJMC posted this website notice and provided notice to the media.
What You Can Do?
We encourage our patients to remain vigilant against incidents of identity theft and fraud by reviewing account statements, explanation of benefits statements, and monitoring free credit reports for suspicious activity and to detect errors. Patients should report any suspicious activity promptly to their insurance company, health care provider, or financial institution. Patients may also review the information in the below Steps You Can Take to Help Protect Personal Information. If you believe that you were impacted by this event and have not received a notice letter, please contact our dedicated assistance line.
For More Information.
For questions on this notice please call 888-562-4117 or write to HJMC at 601 New Castle Avenue, Wilmington, Delaware 19801.
What Happened?
La Red Health Center (“La Red”) and HJMC share a common network hosted by a third-party provider, Delaware Health Net Inc. (“DHN”). DHN reported that around the beginning of April 2023, it experienced a cyber event that resulted in the unauthorized access to certain HJMC and La Red files. DHN reported the event to law enforcement and worked with forensic investigators to determine the nature and scope of the event. On or around May 22, 2023, DHN advised that HJMC patient data may have been impacted by the event and on June 30, 2023, provided access to the data. Additionally, in October 2023, La Red provided HJMC with notice that certain HJMC patients’ information, contained in La Red’s systems, was potentially impacted, by the same event. HJMC reviewed the information provided by DHN and La Red to determine the impact to HJMC patient data and that review was recently completed.
What Information was Involved?
The data potentially involved includes full name, date of birth, ethnicity, medical record number, diagnosis code, lab information, health insurance information, Social Security number, and appointment scheduling information, and varies by individual.
What We Are Doing?
The confidentiality, privacy, and security of patient information are among our highest priorities, and we take this event very seriously. As part of our ongoing commitment to the security of patient information, we are working to review our existing policies and procedures regarding our third-party vendors. Also, La Red mailed notices to potentially impacted HJMC patients for whom address information was available. Further, HJMC posted this website notice and provided notice to the media.
What You Can Do?
We encourage our patients to remain vigilant against incidents of identity theft and fraud by reviewing account statements, explanation of benefits statements, and monitoring free credit reports for suspicious activity and to detect errors. Patients should report any suspicious activity promptly to their insurance company, health care provider, or financial institution. Patients may also review the information in the below Steps You Can Take to Help Protect Personal Information. If you believe that you were impacted by this event and have not received a notice letter, please contact our dedicated assistance line.
For More Information.
For questions on this notice please call 888-562-4117 or write to HJMC at 601 New Castle Avenue, Wilmington, Delaware 19801.
Steps You Can Take To Protect Personal Information
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
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Equifax
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Experian
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TransUnion
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Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
Last updated March 8, 2024
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
Last updated March 8, 2024